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McAfee offers to fix crashed PCs

April 27, 2010

Internet security firm McAfee is providing technical and financial assistance to customers whose PCs were crashed due to a faulty update last week.

The security update, released by the firm on April 21, deleted an important Windows file - affecting the computers.

McAfee said in its official blog that users who failed to fix the problem themselves can now call a free telephone number for technical assistance.

If the problem persists, users will be sent another software update. And if even that does not work, the company will deliver a fresh CD to the affected users.

Meanwhile, the firm is also offering "reasonable" reimbursement to users who incurred costs in an effort to resolve the problem with the help of a third party.

It has also been announced that subscribers who plan to continue using McAfee's antivirus software despite their PC problems will be given a free two-year extension to their subscription.

Copyright © Press Association 2010

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